On-Site IT Support Technician – Grow with a Stable, Growing Center

Morris & Dickson Co., LLC; Olive Branch (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan with a company match

Paid Time Off

Paid Holidays

Fitness Program Reimbursement

Employee Assistance Program

Job summary

Morris & Dickson Co., LLC in Olive Branch, Mississippi, is seeking an on-site IT Support Technician to provide first-level hardware, software, networking, and end-user support at our new distribution center.

You will image and deploy workstations, support Office 365 apps and Teams, troubleshoot PC performance, document resolutions in the ticketing system, and help maintain a secure, reliable technology environment for a growing operation.

Qualifications

• 1–2 years of technical support, help desk, or desktop support experience.
• Strong understanding of Windows 10/11 operating systems.
• Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
• Familiarity with hardware components and PC troubleshooting techniques.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows PC performance, connectivity, and configuration problems.
• Assist with workstation setup, imaging, deployment, and maintenance.
• Support users with Office 365 applications, email, Teams, and collaboration tools.
• Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
• Document issues, resolutions, and processes in the ticketing system.
• Perform basic troubleshooting on network connectivity (wired and wireless).
• Support mobile devices, printers, and common enterprise applications.
• Maintain high customer service standards in all interactions with end users.
• Assist with hardware inventory, equipment moves, and asset tracking.

Skills

Technical support

Windows 10/11

Networking basics

Hardware troubleshooting

Customer service

Tools

Office 365

Teams

Job description

Morris & Dickson Co., LLC in Olive Branch, Mississippi, is seeking an on-site IT Support Technician to provide first-level hardware, software, networking, and end-user support at our new distribution center.

You will image and deploy workstations, support Office 365 apps and Teams, troubleshoot PC performance, document resolutions in the ticketing system, and help maintain a secure, reliable technology environment for a growing operation.