Evening iSOC Coordinator: Live Security Dispatch

Interface Systems; Ascalon (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Uncapped referral bonuses

Engaging work culture

Training provided

Shift differential

Monthly performance bonus

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites using advanced two-way audio/video surveillance, perform remote security checks, and escort customers during openings and closings. You will be the primary contact for inquiries from customers, employees, and vendors.

This full-time on-site role offers shift hours 5:30pm–9:30pm, a 24/7 operations backdrop with differential pay, a monthly performance bonus, and training opportunities.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts during openings, closings, or upon customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Answer inbound calls to resolve, escalate, or support security and system inquiries.

Skills

Customer service

Communication skills

Active listening

Calm under pressure

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites using advanced two-way audio/video surveillance, perform remote security checks, and escort customers during openings and closings. You will be the primary contact for inquiries from customers, employees, and vendors.

This full-time on-site role offers shift hours 5:30pm–9:30pm, a 24/7 operations backdrop with differential pay, a monthly performance bonus, and training opportunities.