Evening iSOC Coordinator: Security Monitoring & Support

Interface Systems; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Uncapped referral bonuses

Training provided

Starting pay rate $20/hour + shift dif

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to help protect customers by performing remote security checks and virtual tours using two-way audio/video technology. You will serve as the primary contact for inquiries from customers, employees, and vendors, addressing security concerns and resolving system questions.

This full-time, on-site role offers shift hours 5:30pm–9:30pm, training is provided, and the position includes a starting pay rate of $20.00 per hour with differential

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system)
• *Interface offered learning courses may be necessary when pursuing further certification(s) All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Skills

Customer service

Active listening

Communication

Calm under pressure

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to help protect customers by performing remote security checks and virtual tours using two-way audio/video technology. You will serve as the primary contact for inquiries from customers, employees, and vendors, addressing security concerns and resolving system questions.

This full-time, on-site role offers shift hours 5:30pm–9:30pm, training is provided, and the position includes a starting pay rate of $20.00 per hour with differential