Evening Intake & Admissions Specialist (On-site)

Erlanger Health System; Kennett Square (Chester County); On-site; USD 34,000 - 50,000; Full time

Job summary

Acadia Healthcare is seeking an Intake Specialist to manage the intake process at the facility, liaising with admissions teams and guiding clients through arrival, assessment and bed placement. The role emphasizes professional rapport and efficient documentation to ensure a welcoming first impression.

The position requires 1–2 years in patient care within behavioral health or substance use settings, strong communication, and proficiency with required computer programs.

Qualifications

• High-school diploma or GED required.
• 1–2 years in patient care, behavioral health, or substance use settings preferred.
• Excellent communication and customer service skills.

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals and plans for client arrival.
• Establishes professional rapport with client to ensure they feel welcomed upon arrival.
• Supports intake process including coordinating assessment/bed placement and searches of client belongings for prohibited items.
• Orients client to the facility/milieu and explains rules and schedules.
• Liaises with direct care/nursing/clinical team to set up with a treatment plan and schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

De-escalation

Computers

Education

High school diploma or GED

Job description

Acadia Healthcare is seeking an Intake Specialist to manage the intake process at the facility, liaising with admissions teams and guiding clients through arrival, assessment and bed placement. The role emphasizes professional rapport and efficient documentation to ensure a welcoming first impression.

The position requires 1–2 years in patient care within behavioral health or substance use settings, strong communication, and proficiency with required computer programs.