Intake Specialist

Bowling Green Inn of Brandywine; Kennett Square (Chester County); On-site; USD 25,000 - 39,000; Full time

Job summary

Acadia Healthcare is seeking an Intake Specialist on-site, working Monday through Friday with alternating weekends from 4 pm to 12:30 am. The role involves welcoming clients, coordinating admissions, and preparing paperwork for timely intake processing, while liaising with remote and on-site teams to arrange assessments and bed placement.

The ideal candidate will have a high-school diploma or GED, 1–2 years in a patient care setting within behavioral health, and strong communication skills to

Qualifications

• High-school diploma, GED, or equivalent.
• 1-2 years of experience in a patient care environment in a substance use/behavioral health setting preferred.
• Excellent communication and customer service skills, and ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and travel plans for client arrival.
• Establishes professional rapport with client to ensure a welcoming arrival.
• Supports arrival process including assessment/bed placement and searches of belongings for prohibited items.
• Orient client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure treatment plan/schedule is set up.
• Ensures intake paperwork is completed timely and documentation is maintained.
• May discuss client's financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication

Customer service

Computer skills

Education

High-school diploma or GED

Job description

Overview

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions toteam. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supportsclient arrival process, including initial assessment process, searching the client's belongings/person forprohibited items, and orienting the client to the facility. Ensures required documentation/paperwork iscompleted and maintained.

Schedule: on site; Monday - Friday working every other weekend; 4 pm to 12:30 am

Responsibilities

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client's financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.

Intake Specialist (Specialty) 07/10/2023

• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1-2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

BGIBR