Admissions & Care Coordination Specialist

Acadia Healthcare; Valdosta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Acadia Healthcare is seeking a clinical admissions professional to facilitate admissions, conduct intake assessments, and manage utilization review to ensure the appropriate level of care and optimal resource use. Day shift is 7:00 AM - 7:00 PM, with responsibilities spanning inquiries, eligibility, referrals, and care coordination.

You will collaborate with medical and psychiatric staff, complete pre-admission tasks, document accurately, and maintain patient safety as a top priority.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at admission and communicate eligibility to the business office and patient.
• Collaborate with medical and psychiatric personnel to ensure appropriate referrals.
• Coordinate admission and transfer from referrals and between levels of care.
• Maintain knowledge of milieu management.
• Communicate projected admissions to internal representatives promptly.
• Ensure clinical information from referrals or patients is received prior to admission when possible.
• Schedule and complete pre-admission assessments and communicate disposition recommendations to patient/family.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission within payor guidelines.
• Admit the patient to the registration system and complete forms with patient.
• Demonstrate a positive, empathetic, professional attitude toward customers; resolve complaints with patient safety as priority.
• Coordinate care for patients not admitted and ensure follow-up care and referrals.
• Demonstrate urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and supervision as required.

Skills

Therapeutic relationships

Education

Bachelor’s degree in social services

Master’s degree in social services (preferred)

Job description

Acadia Healthcare is seeking a clinical admissions professional to facilitate admissions, conduct intake assessments, and manage utilization review to ensure the appropriate level of care and optimal resource use. Day shift is 7:00 AM - 7:00 PM, with responsibilities spanning inquiries, eligibility, referrals, and care coordination.

You will collaborate with medical and psychiatric staff, complete pre-admission tasks, document accurately, and maintain patient safety as a top priority.