Admissions & Intake Specialist — Welcoming, Coordinating Care

Acadia Healthcare; Scotts Valley (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Acadia Healthcare is seeking an Intake Specialist to manage the intake process and coordinate with remote admissions and on-site clinicians. You will welcome clients, orient them to the facility, assist with initial assessments, and guide documentation and bed placement while ensuring compliance and confidentiality.

Responsibilities include coordinating tours, addressing questions from clients and families, and handling intake paperwork with accuracy and courtesy.

Qualifications

• Complies with confidentiality policies and health care privacy.
• Clear, effective communication with clients, families and team.
• Collaborates with care teams and admissions to coordinate intake.
• Maintains regular attendance and professional behavior.

Responsibilities

• Liaise with clients and families of potential admissions to address questions.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions and on-site clinical team for approvals and plans.
• Establish rapport to welcome clients on arrival and orient them to the facility.
• Support intake process including assessments and search for prohibited items.
• Ensure intake paperwork is completed timely and documentation is maintained.

Skills

Communication skills

Customer service

Confidentiality

De-escalation training

Education

High school diploma or GED

Tools

CPR/First-Aid certification

Job description

Acadia Healthcare is seeking an Intake Specialist to manage the intake process and coordinate with remote admissions and on-site clinicians. You will welcome clients, orient them to the facility, assist with initial assessments, and guide documentation and bed placement while ensuring compliance and confidentiality.

Responsibilities include coordinating tours, addressing questions from clients and families, and handling intake paperwork with accuracy and courtesy.