Intake Specialist

Erlanger Health System; Kennett Square (Chester County); On-site; USD 34,000 - 50,000; Full time

Job summary

Acadia Healthcare is seeking an Intake Specialist to manage the intake process at the facility, liaising with admissions teams and guiding clients through arrival, assessment and bed placement. The role emphasizes professional rapport and efficient documentation to ensure a welcoming first impression.

The position requires 1–2 years in patient care within behavioral health or substance use settings, strong communication, and proficiency with required computer programs.

Qualifications

• High-school diploma or GED required.
• 1–2 years in patient care, behavioral health, or substance use settings preferred.
• Excellent communication and customer service skills.

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals and plans for client arrival.
• Establishes professional rapport with client to ensure they feel welcomed upon arrival.
• Supports intake process including coordinating assessment/bed placement and searches of client belongings for prohibited items.
• Orients client to the facility/milieu and explains rules and schedules.
• Liaises with direct care/nursing/clinical team to set up with a treatment plan and schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

De-escalation

Computers

Education

High school diploma or GED

Job description

Overview

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions toteam. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supportsclient arrival process, including initial assessment process, searching the client’s belongings/person forprohibited items, and orienting the client to the facility. Ensures required documentation/paperwork iscompleted and maintained.

Schedule

on site; Monday - Friday working every other weekend; 4 pm to 12:30 am

Responsibilities

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

Education / Experience / Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

Licenses / Designations / Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.