Housekeeping Supervisor - Guest Experience Champion

HILTON DURHAM NEAR DUKE UNIV; Durham (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a supervisor to lead housekeeping teams across guest rooms, corridors, and public spaces, ensuring cleanliness standards are met daily. The role requires directing room attendants and housepersons, organizing tasks, and maintaining safety procedures in a 24/7 hotel environment.

The ideal candidate has supervisory experience, strong English communication, and solid time-management skills to handle shifts that vary in start times and days.

Qualifications

• High School education preferred.
• Minimum six months supervisory experience or one year of comparable housekeeping experience is acceptable.
• Ability to read and write basic English to complete forms such as a room status report.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to organize and prioritize work and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Ability to provide information and answer hotel guest and colleague questions.
• Time management skills.

Responsibilities

• Supervise, direct, assist, and assure completion of housekeeping tasks.
• Maintain high standards of cleanliness in guest rooms and public spaces.
• Train and monitor performance of room attendants and housepersons.
• Ensure carts and linen closets are clean, stocked, and organized.
• report maintenance deficiencies and expedite guest requests.

Skills

Supervisory experience

Housekeeping experience

Time management

English reading/writing

Education

High School education preferred

Job description

Driftwood Hospitality Management seeks a supervisor to lead housekeeping teams across guest rooms, corridors, and public spaces, ensuring cleanliness standards are met daily. The role requires directing room attendants and housepersons, organizing tasks, and maintaining safety procedures in a 24/7 hotel environment.

The ideal candidate has supervisory experience, strong English communication, and solid time-management skills to handle shifts that vary in start times and days.