Evening Hotel Guest Service Representative Part Time

Moxy Hotel; Madison (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Catch of the Day – earn bonuses for

Everyone Sells – earn cash for

Paid Volunteer hours – Earn money for

Job summary

The Moxy Madison Downtown is seeking an Evening Hotel Guest Service Representative for the 3pm–11pm shift. Starting wage is $16.00/hour, with potential higher wages for experienced candidates. Flexible availability Monday to Friday with weekends and holidays required.

The role involves handling reservations, check-ins/outs, phones, and guest interactions to create memorable stays. NCG Hospitality manages the hotel, offering a collaborative, award-winning workplace, opportunities for development,

Qualifications

• Experience in customer service preferred.
• Ability to handle cash accurately and responsibly.

Responsibilities

• Answer phones and greet guests in a courteous manner.
• Process reservations, check-in and check-out guests.
• Maintain accurate cash drawer and process payments.
• Provide personalized guest experiences and resolve issues promptly.
• Promote hotel services to maximize occupancy and revenue.

Skills

Customer service

Cash handling

Job description

Evening Hotel Guest Service Representative, Moxy Madison Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $16.00/hour, experienced candidates may qualify for a higher wage Flexible availability required Monday to Friday; weekends and Holidays

Open to Evening shifts from 3 pm to 11 pm

Why You’ll Love Working Here

The Evening Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

How You’ll Make An Impact

The Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment

Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations

Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"

Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

• Customer service experience
• Accurate cash handling experience

  What Will You Get At NCG Hospitality?

  The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

  Career Development

  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement

  Team Member Perks

  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service

  Health & Wellness Benefits

  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs

  Financial Support

  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

  NCG Hospitality is proud to be an Equal Opportunity Employer.