Hotel Guest Service Representative

NCG Hospitality; Omaha (NE); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral and incentive programs

Paid Volunteer Hours

Recognition programs

Appreciation events

Job summary

NCG Hospitality is seeking a Guest Services Representative at their Omaha property. Starting $18.00–$20.00/hour with a $500 sign-on bonus for eligible candidates. Flexible Monday–Friday, weekends and holidays.

Shifts 7am–3pm or 3pm–11pm. Responsibilities include answering phones, making reservations, and checking guests in/out to deliver a personalized guest experience. Join a growing team with opportunities to grow within a multi-hotel portfolio, competitive benefits, and a focus on service

Qualifications

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

Responsibilities

• Answers phones, makes reservations, checks guests in/out
• Interacts with guests to create a memorable experience
• Uses property management system for reservations, payments, and check-in/out
• Responds promptly to guest requests and complaints with a proactive approach
• Uses sales techniques to maximize occupancy and revenue

Skills

Customer service

Cash handling

Communication

Attention to detail

Organization

Follow-up

Positive attitude

Fast-paced environment

Job description

Guest Services Representative

Join a 2026 USA Today Top Workplace Winner!

Starting at $18.00-$20.00/hour, experienced candidates may qualify for a higher wage

Flexible availability required Monday to Friday, Weekends, and Holidays

Open to Morning and Evening shifts from 7 am to 3 pm and from 3 pm to 11 pm

$500 Sign-On Bonus Available!

Join our team and earn a $500 sign-on bonus when you become part of our growing hospitality family.

The Guest Services Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Omaha Downtown.

How You’ll Make An Impact

The Guest Services Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

To Be Successful In This Role, You'll Bring

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions