Evening Help Desk Technician — IT Support

McLane Company, Inc; Carneys Point Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation time and sick leave from day

Paid holidays after 90 days

401(k) Profit Sharing Plan after 90 d 

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. in Carneys Point, NJ seeks a Computer Print Operator to answer incoming Help Desk calls, perform first‑level diagnoses, and record incidents for escalation.

You’ll monitor network connections to the Home Office Data Center and coordinate with second‑level support to resolve time‑sensitive issues. Ideal candidates have a High School Diploma or GED, basic IT knowledge, strong English reading/writing, and at least 2 years of similar experience.

Qualifications

• High School Diploma or GED.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2 or more year's similar experience.
• Reading, writing and understanding English at a functional level for job tasks and safety.

Responsibilities

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed to address time sensitive issues.
• Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
• Other duties may be assigned.

Skills

Problem solving

Communication skills

English proficiency

Computerized systems knowledge

Help desk experience

Education

High School Diploma or GED

Job description

McLane Company, Inc. in Carneys Point, NJ seeks a Computer Print Operator to answer incoming Help Desk calls, perform first‑level diagnoses, and record incidents for escalation.

You’ll monitor network connections to the Home Office Data Center and coordinate with second‑level support to resolve time‑sensitive issues. Ideal candidates have a High School Diploma or GED, basic IT knowledge, strong English reading/writing, and at least 2 years of similar experience.