Computer Operator

McLane Company, Inc.; Carneys Point Township (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Profit Sharing Plan

Pet insurance

Tuition reimbursement

Job summary

McLane Company, Inc. in New Jersey is seeking a Computer Print Operator to handle first-level Help Desk tasks, diagnose issues, and route incidents when needed. The role supports distribution centers and requires effective communication and problem-solving under deadlines.

Responsibilities include monitoring network connections to ensure access to platforms, documenting incidents, and coordinating with second-level support as required. Full-time position with benefits starting after 60 days.

Qualifications

• High School Diploma or GED.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2+ years' similar experience.
• Reading, writing, and understanding English at a sufficient level for tasks and safety.

Responsibilities

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed for time sensitive issues.
• Monitors and resolves network connections to the Home Office Data Center to ensure DCs can communicate and access platforms.
• Other duties may be assigned.

Skills

Problem solving

Strong communication

English literacy

Analytical thinking

Education

High School Diploma or GED

Tools

Computerized systems knowledge

Job description

Provides assessment for incoming calls for assistance. Identifies and resolves issues. Ensures minimal impact to business unit. Trains new team members as required.

Benefits You Can Count On

• Pay Rate: $21.81 to $28.88 per hour.
• Shift differential $0.50 per hour.
• Sunday - Wednesday from 7pm to 5:30am
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What You’ll Do As a Computer Print Operator

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed to address time sensitive issues.
• Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
• Other duties may be assigned.

Qualifications You’ll Bring As a Computer Print Operator

• High School Diploma or GED.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2 or more year's similar experience.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location

United States-New Jersey-Carney's Point

Work Locations

DC New Jersey

Business Unit

GR710

Job

Information Technology

Schedule

Full-time

Shift

2nd - Evening

Employee Status

Regular