Entry-Level Help Desk Technician

Oaks Integrated Care; Lawrence Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision plan

Flexible spending plans

Excellent time benefits for qualified

Growth opportunities

FISH! Philosophy team

Job summary

Oaks Integrated Care in Mercer County, Lawrence Township, NJ, is seeking an IT Support Specialist to join our team. You will provide technical assistance to users, install and configure hardware and software, and maintain documentation.

This role requires strong communication skills, basic networking knowledge, and reliability, with on-call duties and a Monday–Friday schedule. We offer benefits including medical and dental insurance, vision plan, flexible spending accounts, and opportunities for

Qualifications

• Associate degree required or at least two years’ experience in computer hardware/software support and troubleshooting.
• Excellent communication skills and dependability are essential.
• Knowledge of basic network principles and peer-to-peer networking required.
• Familiarity with Windows and Novell server environments; proficiency in MS Office.
• Valid Driver's License required.

Responsibilities

• Provides technical support and assistance to users facing IT related issues.
• Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices.
• Troubleshoots and repairs network connectivity issues; updates hardware inventory; replaces/removes old equipment.
• Develops and maintains technical documentation.
• Responsible for 24x7 on-call support and keeps customer informed of call/ticket status.

Skills

Communication skills

Network fundamentals

Peer-to-peer networking

Windows

Novell server environments

MS Office

Reliability

Education

Associate degree

Tools

Windows

Novell Server

MS Office

Job description

Mercer County
Lawrence Township, NJ 08648, USA

Description

Join our team today and immerse yourself in a rewarding career for years to come!

Schedule: Full-time; Monday-Friday 8:00am-5:00pm; One (1) hour unpaid lunch

Responsibilities:

• Provides technical support and assistance to users facing IT related issues.
• Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices;
• Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment;
• Develops and maintains technical documentation;
• Responsible for 24X7 on-call support;
• Ensures that the customer is kept informed of the call and ticket status through problem resolution;
• Medical and dental insurance
• Vision plan
• Flexible spending plans
• EXCELLENT time benefits for qualified positions!
• Opportunity for personal and career growth
• Team-oriented environment – we practice the FISH! Philosophy!

Qualifications:

Associate degree or at least two years’ experience in computer hardware/software support and troubleshooting;

Must have a high level of responsibility and dependability;

Excellent communication skills, knowledge of basic network principles and peer to peer networking;

Knowledge of Windows and Novell server environments;

Proficient in MS office suite;

• Valid Driver's License

All positions require a valid driver’s license in good standing and pre-employment drug screening. Oaks Integrated Care considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.