Entry-Level Help Desk Technician

Oaks Integrated Care; West Virginia; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Flexible spending

Paid time off

FISH! Philosophy culture

Job summary

Oaks Integrated Care in Mercer County, NJ is seeking an IT support specialist to provide technical help desk services. You will install, configure, and troubleshoot software, hardware, and network devices while assisting users with issues.

This full-time role runs Monday–Friday 8:00am–5:00pm, with one unpaid hour for lunch, and includes 24x7 on-call support, plus comprehensive medical, dental, and vision benefits and flexible spending plans.

Qualifications

• Associate degree or at least two years’ experience in computer hardware/software support and troubleshooting.
• Must have a high level of responsibility and dependability.
• Excellent communication skills, knowledge of basic network principles and peer to peer networking.
• Knowledge of Windows and Novell server environments.
• Proficient in MS Office suite.
• Valid Driver's License.

Responsibilities

• Provides technical support and assistance to users facing IT related issues.
• Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices.
• Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment.
• Develops and maintains technical documentation.
• Responsible for 24X7 on-call support.
• Ensures that the customer is kept informed of the call and ticket status through problem resolution.

Skills

Communication skills

Troubleshooting

Network basics

Customer support

Driver's license

Education

Associate degree

Two years' experience

Tools

Windows server environments

Novell NetWare

MS Office Suite

Job description

Mercer County
Lawrence Township, NJ 08648, USA

Description

Join our team today and immerse yourself in a rewarding career for years to come!

Schedule: Full-time; Monday-Friday 8:00am-5:00pm; One (1) hour unpaid lunch

Responsibilities:

• Provides technical support and assistance to users facing IT related issues.
• Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices;
• Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment;
• Develops and maintains technical documentation;
• Responsible for 24X7 on-call support;
• Ensures that the customer is kept informed of the call and ticket status through problem resolution;
• Medical and dental insurance
• Vision plan
• Flexible spending plans
• EXCELLENT time benefits for qualified positions!
• Opportunity for personal and career growth
• Team-oriented environment – we practice the FISH! Philosophy!

Qualifications:

Associate degree or at least two years’ experience in computer hardware/software support and troubleshooting;

Must have a high level of responsibility and dependability;

Excellent communication skills, knowledge of basic network principles and peer to peer networking;

Knowledge of Windows and Novell server environments;

Proficient in MS office suite;

• Valid Driver's License

All positions require a valid driver’s license in good standing and pre-employment drug screening. Oaks Integrated Care considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.