Night Help Desk Operator — IT Support Pro

McLane Company, Inc.; New Jersey; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Pay rate

Shift differential

Night shift

Medical benefits

Dental benefits

Vision benefits

Vacation & sick leave

Holidays after 90 days

Tuition reimbursement

Pet insurance

Job summary

McLane Company, Inc. is seeking a Computer Operator to provide assessment for incoming calls, perform first level diagnoses, and resolve issues to minimize impact to the distribution network. You will monitor connections to the Home Office Data Center and coordinate with second-level support as needed.

Strong English skills and 2+ years of related experience are required. We value teamwork and reliability. Training and onboarding begin promptly, with a focus on maintaining service levels and

Qualifications

• High School Diploma or GED required.
• Understanding of computerized systems and software.
• Ability to diagnose and resolve issues through problem-solving.
• Strong communication skills and ability to meet deadlines.
• 2+ years of similar experience.
• Reading/writing in English at work level required and safety training aligned.

Responsibilities

• Answers incoming Help Desk calls with first level diagnoses.
• Records/tracks/reports incidents not resolved by you.
• Categorizes and prioritizes calls to resolve issues.
• Engages second level support as needed.
• Monitors network connections to Home Office Data Center to ensure center communication.
• Other duties may be assigned.

Skills

Problem-solving

Communication skills

English literacy

Teamwork

Education

High School Diploma or GED

Job description

McLane Company, Inc. is seeking a Computer Operator to provide assessment for incoming calls, perform first level diagnoses, and resolve issues to minimize impact to the distribution network. You will monitor connections to the Home Office Data Center and coordinate with second-level support as needed.

Strong English skills and 2+ years of related experience are required. We value teamwork and reliability. Training and onboarding begin promptly, with a focus on maintaining service levels and