Evening Healthcare Telecom Attendant — Paging & Information Desk

Loyola Medicine; Melrose Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

Tuition Reimbursement

Career Development

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, part of Trinity Health, is seeking a Telecom Attendant for the Evening Shift in the Chicago western suburbs. You will answer phones, manage paging, provide directory assistance, and support staff and physicians with inquiries.

Key duties include screening calls, routing transfers, and participating in emergency code communications. A strong customer service mindset and 1–2 years of related experience are preferred. Benefits available from day one.

Qualifications

• 1-2 years of previous job-related experience.
• Strong verbal and written communication skills with a commitment to providing exceptional customer service.
• Experience in a healthcare or similar customer service role is preferred.

Responsibilities

• Answer phones to manage paging, messaging, and general inquiries.
• Serve as referring physicians, and the public seeking information about physicians, staff.
• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
• Support and execute the department’s disaster plan in case of equipment or network failure.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Quality improvement

Operational efficiency

Healthcare environment experience

Education

High School Diploma or Equivalent

Job description

Loyola Medicine, part of Trinity Health, is seeking a Telecom Attendant for the Evening Shift in the Chicago western suburbs. You will answer phones, manage paging, provide directory assistance, and support staff and physicians with inquiries.

Key duties include screening calls, routing transfers, and participating in emergency code communications. A strong customer service mindset and 1–2 years of related experience are preferred. Benefits available from day one.