Telecommunications Representative

Trinity Health; United States; On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

DailyPay

Tuition Reimbursement

Career Development

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, a member of Trinity Health, seeks a part-time Telecom Attendant in the Chicago area to answer phones, manage paging, and provide directory information. You will screen calls, assist physicians and staff, and help ensure timely access to care.

The role requires a high school diploma and 1–2 years of related experience, strong communication, and a proactive approach to service. Shift coverage includes rotating hours, holidays, and overnight as needed, with DailyPay and tuition

Qualifications

• High School Diploma or Equivalent required.
• 1–2 years of previous job-related experience preferred.
• Strong verbal and written communication skills.
• Ability to problem-solve by critically evaluating information and implementing effective solutions.
• A proactive approach to quality improvement and operational efficiency.
• Experience in a healthcare or similar customer service role is preferred.

Responsibilities

• Answer phones to manage paging, messaging, and general inquiries.
• Serve as referring physicians, and the public seeking information about physicians, staff.
• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
• Support and execute the department's disaster plan in case of equipment or network failure.

Skills

Communication skills

Problem-solving

Customer service

Healthcare experience

Education

High School Diploma or Equivalent

Job description

Employment Type: Part time Shift: Rotating Shift

Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center , Gottlieb Memorial Hospital , and MacNeal Hospital .

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Telecom Attend and become Loyola Strong!

Shift: Rotating Schedules as required shift Monday through Sunday 6:00 AM-10:30 PM. Holiday and Overnight shift as needed (10:00 PM-6:30 AM)

What you'll do

• Answer phones to manage paging, messaging, and general inquiries.
• Serve as referring physicians, and the public seeking information about physicians, staff.
• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
• Support and execute the department's disaster plan in case of equipment or network failure.

We offer our Telecom Attend

• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development
• Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What you'll need for this job

• High School Diploma or Equivalent
• 1-2 years of previous job-related experience
• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
• Ability to problem-solve by critically evaluating information and implementing effective solutions.
• A proactive approach to quality improvement and operational efficiency.
• Experience in a healthcare or similar customer service role is preferred.

Compensation

Pay Range: $15.76 - $22.11 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.