Telecommunications Representative

Loyola Medicine; Melrose Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

Tuition Reimbursement

Career Development

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, part of Trinity Health, is seeking a Telecom Attendant for the Evening Shift in the Chicago western suburbs. You will answer phones, manage paging, provide directory assistance, and support staff and physicians with inquiries.

Key duties include screening calls, routing transfers, and participating in emergency code communications. A strong customer service mindset and 1–2 years of related experience are preferred. Benefits available from day one.

Qualifications

• 1-2 years of previous job-related experience.
• Strong verbal and written communication skills with a commitment to providing exceptional customer service.
• Experience in a healthcare or similar customer service role is preferred.

Responsibilities

• Answer phones to manage paging, messaging, and general inquiries.
• Serve as referring physicians, and the public seeking information about physicians, staff.
• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
• Support and execute the department’s disaster plan in case of equipment or network failure.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Quality improvement

Operational efficiency

Healthcare environment experience

Education

High School Diploma or Equivalent

Job description

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

Employment Type

Full time

Shift

Evening Shift

Monday - Friday from 2:30 PM-10:30 PM (With the possibility of weekend coverage)

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Telecom Attend and become Loyola Strong!

What you’ll do:

• Answer phones to manage paging, messaging, and general inquiries.
• Serve as referring physicians, and the public seeking information about physicians, staff.
• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
• Support and execute the department’s disaster plan in case of equipment or network failure.

We offer our Telecom Attend

• Benefits from Day One
• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development
• Strong Team Culture
• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma or Equivalent
• 1-2 years of previous job-related experience
• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
• Ability to problem-solve by critically evaluating information and implementing effective solutions.
• A proactive approach to quality improvement and operational efficiency.
• Experience in a healthcare or similar customer service role is preferred.

Compensation

Pay Range: $15.76 - $22.11 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.