Evening Guest Services Phone Attendant (2nd Shift)

White Lodging; Louisville (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

DailyPay option

Day 1 Medical, Dental and Vision

Vacation/PTO with rollover

401(k) with company match

Discounts on hotel rooms and travel

Job summary

White Lodging is hiring a Phone Attendant for Louisville Marriott Downtown, located at 280 West Jefferson Street in downtown Louisville. The role focuses on answering guest calls, dispatching service requests, and ensuring superior guest experiences in a fast-paced hotel environment.

Must be available for 2nd shift (3:00PM–11:00PM), including weekends; flexibility between AM and PM shifts is preferred. Compensation starts at $15.30/hour with full benefits on day one and opportunities for growth

Qualifications

• Outgoing and social personality.
• Excellent communication and listening skills.
• Positive, can-do attitude with a service mindset.
• Team-player willing to collaborate across hotel teams.
• Able to adapt to varied situations and guest needs.
• Physical ability to lift up to 10 lbs.

Responsibilities

• Serve as main point of contact for guest requests via phone.
• Attend calls promptly with courteous, professional etiquette.
• Dispatch appropriate personnel to satisfy guest needs and resolve issues.
• Develop knowledge of hotel services and local area to provide recommendations.
• Utilize hotel systems (GXP, FSPMS, Mobile Keys, Qualtrics) to manage requests and document interactions.
• Navigate multiple applications while handling inquiries and maintaining guest records.
• Assist guests with digital services, including mobile key and Marriott Bonvoy app features.
• Monitor guest feedback and ensure timely follow-ups and resolution.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Positive can-do attitude

Team-player mindset

Adaptability

Ability to lift up to 10 lbs

Job description

White Lodging is hiring a Phone Attendant for Louisville Marriott Downtown, located at 280 West Jefferson Street in downtown Louisville. The role focuses on answering guest calls, dispatching service requests, and ensuring superior guest experiences in a fast-paced hotel environment.

Must be available for 2nd shift (3:00PM–11:00PM), including weekends; flexibility between AM and PM shifts is preferred. Compensation starts at $15.30/hour with full benefits on day one and opportunities for growth