Phone Attendant

White Lodging; Louisville (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

DailyPay option

Day 1 Medical, Dental and Vision

Vacation/PTO with rollover

401(k) with company match

Discounts on hotel rooms and travel

Job summary

White Lodging is hiring a Phone Attendant for Louisville Marriott Downtown, located at 280 West Jefferson Street in downtown Louisville. The role focuses on answering guest calls, dispatching service requests, and ensuring superior guest experiences in a fast-paced hotel environment.

Must be available for 2nd shift (3:00PM–11:00PM), including weekends; flexibility between AM and PM shifts is preferred. Compensation starts at $15.30/hour with full benefits on day one and opportunities for growth

Qualifications

• Outgoing and social personality.
• Excellent communication and listening skills.
• Positive, can-do attitude with a service mindset.
• Team-player willing to collaborate across hotel teams.
• Able to adapt to varied situations and guest needs.
• Physical ability to lift up to 10 lbs.

Responsibilities

• Serve as main point of contact for guest requests via phone.
• Attend calls promptly with courteous, professional etiquette.
• Dispatch appropriate personnel to satisfy guest needs and resolve issues.
• Develop knowledge of hotel services and local area to provide recommendations.
• Utilize hotel systems (GXP, FSPMS, Mobile Keys, Qualtrics) to manage requests and document interactions.
• Navigate multiple applications while handling inquiries and maintaining guest records.
• Assist guests with digital services, including mobile key and Marriott Bonvoy app features.
• Monitor guest feedback and ensure timely follow-ups and resolution.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Positive can-do attitude

Team-player mindset

Adaptability

Ability to lift up to 10 lbs

Job description

Description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Must be available for 2nd shift (3:00PM - 11:00PM), including weekends. Flexibility between AM and PM shifts is preferred.

WHAT YOU'LL DO

• The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations
• Utilize multiple hotel operating systems and software platforms, including GXP, FSPMS, Mobile Keys, and Qualtrics, to manage guest requests, monitor service delivery, document interactions, and support daily hotel operations.
• Navigate multiple computer applications simultaneously while responding to guest inquiries, coordinating departmental requests, and maintaining accurate guest records.
• Demonstrate proficiency in hotel technology, troubleshoot basic system-related issues, and assist guests with digital services, including mobile key access and Marriott Bonvoy app functionality.
• Monitor guest feedback and service requests through designated platforms, ensuring timely follow-up, accurate documentation, and resolution.
• Perform other duties as assigned.

WHAT YOU'LL BRING

• The phone attendant will have an outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry or otherwise move up to 10 lbs.

Other information:

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer.

We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at $15.30 an hour!

Louisville Marriott Downtown

Located at 280 West Jefferson Street, right in the heart of downtown Louisville, Louisville Marriott Downtown is a large-scale, full-service Marriott hotel.

The property is directly connected via skywalk to the Kentucky International Convention Center - making it a central hub for conferences, conventions, business travel, and major city events.