Guest Services Experience Associate

Hattiesburg Convention Commission; Hattiesburg (MS); On-site; USD 17,000 - 21,000; Part time

Job summary

The Hattiesburg Convention Commission is seeking a Guest Services Experience Associate for the Zoo – Guest Services department. The role is part-time with evening, weekend, and holiday shifts, up to 29 hours weekly.

You will greet guests, answer questions, and support merchandise and ticket operations across Zoo and Serengeti Springs locations. Ideal candidates are energetic, enthusiastic about guest experiences, and capable of working both independently and as part of a team in a lively,

Qualifications

• Excellent verbal and written communication.
• Ability to remain calm and effective under pressure during peak times.
• Energetic, motivated, and enthusiastic about delivering great guest experiences.
• Able to work independently and as part of a team.

Responsibilities

• Greet guests and provide outstanding service, creating a welcoming environment.
• Assist with crowd control and manage lines while staying engaging with guests.
• Maintain cleanliness and upkeep of assigned zones and equipment.
• Perform daily operational tasks and routine maintenance across locations.
• Assist with inventory, stocking, and replenishment of merchandise and supplies.
• Restock merchandise and ensure displays are current and attractive.
• Support special Zoo events and Serengeti Springs activities as needed.
• Maintain up-to-date knowledge of tickets, passes, merchandise, and promotions.
• Follow policies on signage, pricing, cash handling, and loss prevention.
• Know opening and closing procedures for Zoo Ticket Booths and Serengeti Springs locations.

Skills

Verbal communication

Written communication

Stress management

Team collaboration

Job description

JOB DESCRIPTION: Guest Services Experience Associate

DEPARTMENT: Zoo – Guest Services

REPORTS TO: Visitor Experience Operations Manager and the Manager on Duty

SHIFT: Part-time: Generally Tuesday – Sunday, nights, weekends, and holidays may be required. Maximum of 29 hours per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that each Guest receives outstanding Guest Service by providing a welcoming, friendly, and positive environment for every guest. This includes greeting and acknowledging every guest, maintaining outstanding standards, demonstrating solid product knowledge and all other components of Guest Service.
• Assist with crowd control and line management while maintaining positive and engaging interactions with guests.
• Maintain assigned location zone & surrounding environment in the form of but not limited to: garbage clean-up, leaf and debris pickup and cleanliness of machinery.
• Complete daily operational and maintenance tasks as it pertains to multiple locations.
• Assist with inventory control, merchandise receiving, stocking, replenishment, monitoring of floor stock, etc.
• Ensure merchandise and other necessary supplies are restocked daily and displayed appropriately.
• Will be required to work Zoo & Serengeti Springs related special events as needed and assist with event setup, guest support, and breakdown.
• Maintain current knowledge of all product knowledge information, including tickets, season passes, annual passes, animal experiences, merchandise promotions, test merchandise, advertisements, and other guest-facing information.
• Adhere to all company policies, procedures and operational practices including requirements related to signage, pricing, cash handling, and loss prevention.
• Display knowledge of opening and closing procedures for all assigned locations, including but not limited to:
• Zoo Ticket Booth
• Serengeti Springs Ticket Booth
• Serengeti Springs Market

QUALIFICATION REQUIREMENTS:

Knowledge and Skills:

• Must possess strong verbal and written communication skills.
• Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events
• Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.
• Ability to work effectively both independently and as part of a team.