Evening Guest Experience Specialist

Sentara Health Plans; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA, is hiring a Full-time Guest Relations Representative for the Evening shift. This role welcomes patients and families, verifies registration, escorts guests, and addresses concerns to ensure a smooth, compassionate experience.

You will work 40 hours weekly in a rotating evening schedule, collaborating with hospital staff to identify needs and coordinate referrals, while collecting data for service quality improvements and supporting

Qualifications

• High School Grad or Equivalent (Required).
• 1 year of customer service experience (Required).
• Healthcare/Hospitality experience preferred.
• Data entry, filing and photocopying tasks experience.

Responsibilities

• Greet patients and families, provide a welcoming environment.
• Verify patient registration and escort to destinations as needed.
• Respond to patient, family and staff requests promptly.
• Identify patient needs and coordinate referrals and services.
• Collect data and document service activities for quality reviews.
• Support leadership with assessments and policy/procedure updates.

Skills

Customer service

Guest relations

Front desk

Receptionist

Education

High School Diploma or GED

Job description

Sentara Virginia Beach General Hospital in Virginia Beach, VA, is hiring a Full-time Guest Relations Representative for the Evening shift. This role welcomes patients and families, verifies registration, escorts guests, and addresses concerns to ensure a smooth, compassionate experience.

You will work 40 hours weekly in a rotating evening schedule, collaborating with hospital staff to identify needs and coordinate referrals, while collecting data for service quality improvements and supporting