Guest Relations Representative Evening shift

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 31,000 - 37,400; Full time

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA is seeking a Full-time Guest Relations Representative for the Evening Shift. The role acts as a liaison between patients, families, visitors and hospital staff to ensure a welcoming and smooth patient experience.

The position involves verifying patient registrations, escorting guests, addressing concerns, and collecting data to improve service quality. Prior customer service and healthcare exposure are preferred.

Qualifications

• 1 year of customer service experience required.
• High School Diploma or GED required.
• Healthcare/hospitality experience preferred.

Responsibilities

• Greet patients, families and visitors to create a welcoming environment.
• Verify patient registration and escort to destinations.
• Respond promptly to requests and direct to appropriate services.

Skills

Customer service

Teamwork

Communication

Reception/front desk

Education

High School Diploma or GED

Tools

Data entry

Filing

Photocopying

Job description

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA

Full-time, Rotating-Shift Guest Relations Representative.

Shift/Hours

• Full-time, 40 hours a week Evening Shift

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members, responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.

Responsible for verifying patient registration and escorting patients and guests to their destination by walking or using a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Education

• High School Grad or Equivalent (Required)

Experience

• 1 year of customer service experience (Required)
• Previous Healthcare/Hospitality experience (Preferred)
• Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred)

Keywords: Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist