Evening Guest Relations Specialist

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 31,000 - 37,400; Full time

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA is seeking a Full-time Guest Relations Representative for the Evening Shift. The role acts as a liaison between patients, families, visitors and hospital staff to ensure a welcoming and smooth patient experience.

The position involves verifying patient registrations, escorting guests, addressing concerns, and collecting data to improve service quality. Prior customer service and healthcare exposure are preferred.

Qualifications

• 1 year of customer service experience required.
• High School Diploma or GED required.
• Healthcare/hospitality experience preferred.

Responsibilities

• Greet patients, families and visitors to create a welcoming environment.
• Verify patient registration and escort to destinations.
• Respond promptly to requests and direct to appropriate services.

Skills

Customer service

Teamwork

Communication

Reception/front desk

Education

High School Diploma or GED

Tools

Data entry

Filing

Photocopying

Job description

Sentara Virginia Beach General Hospital in Virginia Beach, VA is seeking a Full-time Guest Relations Representative for the Evening Shift. The role acts as a liaison between patients, families, visitors and hospital staff to ensure a welcoming and smooth patient experience.

The position involves verifying patient registrations, escorting guests, addressing concerns, and collecting data to improve service quality. Prior customer service and healthcare exposure are preferred.