Guest Relations Representative Evening shift

Sentara Health Plans; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA, is hiring a Full-time Guest Relations Representative for the Evening shift. This role welcomes patients and families, verifies registration, escorts guests, and addresses concerns to ensure a smooth, compassionate experience.

You will work 40 hours weekly in a rotating evening schedule, collaborating with hospital staff to identify needs and coordinate referrals, while collecting data for service quality improvements and supporting

Qualifications

• High School Grad or Equivalent (Required).
• 1 year of customer service experience (Required).
• Healthcare/Hospitality experience preferred.
• Data entry, filing and photocopying tasks experience.

Responsibilities

• Greet patients and families, provide a welcoming environment.
• Verify patient registration and escort to destinations as needed.
• Respond to patient, family and staff requests promptly.
• Identify patient needs and coordinate referrals and services.
• Collect data and document service activities for quality reviews.
• Support leadership with assessments and policy/procedure updates.

Skills

Customer service

Guest relations

Front desk

Receptionist

Education

High School Diploma or GED

Job description

## Guest Relations Representative Evening shiftApplyremote type: On-Sitelocations: Virginia Beach, VAtime type: Full timeposted on: Posted Todayjob requisition id: JR-102552**City/State**Virginia Beach, VA**Work Shift**Rotating**Overview:****Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is hiring a Full-time, Rotating-Shift Guest Relations Representative.****Shift/Hours:*** **Full-time, 40 hours a week Evening Shift****The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.****Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.****Education*** High School Grad or Equivalent (Required)**Experience*** 1 year of customer service experience (Required)* Previous Healthcare/Hospitality experience (Preferred)* Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred)**Keywords: Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist**.**Benefits: Caring For Your Family and Your Career**• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met**Sentara Virginia Beach General Hospital**, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.