SVBGH Guest Relations Representative

Sentara Health; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Adoption, fertility and surrogacy Reim

Paid time off and sick leave

Paid parental & family caregiver leave

Emergency backup care

Disability plans

Life Insurance

401k/403b with employer match

Tuition assistance – $5,250/year

Student debt pay down – $10,000

Pet Insurance

Legal resources plan

Annual discretionary bonus

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA, is seeking a Full-time Guest Relations Representative for the Day Shift to welcome patients and visitors and support a smooth hospital experience.

You will verify patient registrations, escort guests, handle requests, document services, and collaborate with leaders to enhance customer service and patient satisfaction.

Qualifications

• 1 year of customer service experience (Required)
• Healthcare or hospitality experience preferred
• Experience with basic data entry tasks and clerical duties (preferred)

Responsibilities

• Greet and assist patients, families and visitors to create a welcoming environment
• Verify patient registration and escort patients/guests to their destination
• Address concerns and route to appropriate team members for resolution
• Collect data and assist in identifying areas for service improvement
• Record and submit documentation and reports for services provided to patients and families

Skills

Customer service

Front desk

Education

High School Diploma or GED

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is hiring a Full-time, Day Shift Guest Relations Representative.

Shift/Hours:

• Full-time, 40 hours a week; Day Shift

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Education

• High School Grad or Equivalent (Required)

Experience

• 1 year of customer service experience (Required)
• Previous Healthcare/Hospitality experience (Preferred)
• Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred)

Keywords: Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Virginia Beach General Hospital

Sentara Virginia Beach General Hospital , located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.

Sentara Health is an equal opportunity employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.