Evening Guest Experience Lead

Onsite; Cumberland Furnace (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

401K plan with company match

Paid time off

Employee Assistance Program

Professional development

Job summary

Onsite Wellness Group seeks a Program Experience Supervisor to oversee the guest journey from confirmation through departure, while leading the evening support team and coordinating with program and clinical leadership.

You will greet guests, manage cross-department communication, and partner on non-clinical programming to continuously improve the experience and ensure a welcoming campus transition.

Qualifications

• 3+ years experience in event planning, hospitality, administrative, or business operations.
• At least a year of experience leading or supervising a team.
• Ability to juggle many moving pieces with warmth and composure.
• Strong written and verbal communication and a passion for taking care of people.

Responsibilities

• Own the client experience: greet guests and ensure a welcoming transition to campus.
• Coordinate program communication sheets across departments and maintain schedules.
• Supervise the evening support team and the Program Experience Coordinator.
• Partner with the Guide Experience Supervisor on non-clinical programming and guest feedback.
• Uphold Onsite's ANCHOR values and foster a healthy, accepting environment.

Skills

Event planning

Hospitality

Team leadership

Communication

Education

Some college coursework

Job description

Onsite Wellness Group seeks a Program Experience Supervisor to oversee the guest journey from confirmation through departure, while leading the evening support team and coordinating with program and clinical leadership.

You will greet guests, manage cross-department communication, and partner on non-clinical programming to continuously improve the experience and ensure a welcoming campus transition.