Guest Experience Lead - Nights & Weekends

SLAM; Austin, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sauna House is seeking a Guest Service Coordinator to be the Director of First Impressions, shaping the guest experience from arrival to departure. You will cultivate a sense of belonging, safety, and calm the moment guests cross our threshold, embodying warmth, kindness, and a curious mind about contrast therapy and wellness rituals.

The role covers welcoming guests, handling inquiries, managing bookings, and ensuring the environment remains pristine and premium.

Qualifications

• Emotional intelligence and strong work ethic expected.
• Host mindset, hospitality demeanor, and attentive service.
• Authentic energy and belief in our wellness rituals.

Responsibilities

• Greet guests warmly and set a calm, welcoming tone as they enter the bathhouse.
• Manage calls, emails, and bookings with speed and warmth, conveying information about rituals and treatments.
• Oversee check-in/out, billing, and space flow to maintain a premium guest experience.

Job description

Sauna House is seeking a Guest Service Coordinator to be the Director of First Impressions, shaping the guest experience from arrival to departure. You will cultivate a sense of belonging, safety, and calm the moment guests cross our threshold, embodying warmth, kindness, and a curious mind about contrast therapy and wellness rituals.

The role covers welcoming guests, handling inquiries, managing bookings, and ensuring the environment remains pristine and premium.