Program Experience Supervisor

Onsite; Cumberland Furnace (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

401K plan with company match

Paid time off

Employee Assistance Program

Professional development

Job summary

Onsite Wellness Group seeks a Program Experience Supervisor to oversee the guest journey from confirmation through departure, while leading the evening support team and coordinating with program and clinical leadership.

You will greet guests, manage cross-department communication, and partner on non-clinical programming to continuously improve the experience and ensure a welcoming campus transition.

Qualifications

• 3+ years experience in event planning, hospitality, administrative, or business operations.
• At least a year of experience leading or supervising a team.
• Ability to juggle many moving pieces with warmth and composure.
• Strong written and verbal communication and a passion for taking care of people.

Responsibilities

• Own the client experience: greet guests and ensure a welcoming transition to campus.
• Coordinate program communication sheets across departments and maintain schedules.
• Supervise the evening support team and the Program Experience Coordinator.
• Partner with the Guide Experience Supervisor on non-clinical programming and guest feedback.
• Uphold Onsite's ANCHOR values and foster a healthy, accepting environment.

Skills

Event planning

Hospitality

Team leadership

Communication

Education

Some college coursework

Job description

About the Position & Its Impact

The Program Experience Supervisor oversees the full arc of a guest's journey with us — from the moment their program is confirmed through their final day on campus — while supervising the evening support team and coordinator, and partnering with program and clinical leadership on everything from logistics to facility use.

Description

The Program Experience Supervisor oversees the full arc of a guest's journey with us — from the moment their program is confirmed through their final day on campus — while supervising the evening support team and coordinator, and partnering with program and clinical leadership on everything from logistics to facility use.

For most of our clients, walking onto campus is one of the most vulnerable moments of their life. This role is often the first face they see and the steady hand behind everything that happens next — the warm welcome, the small details handled before anyone has to ask, the sense that they are expected, known, and safe. When that experience is done well, guests can stop worrying about logistics and start doing the deeper work they came here to do. That's the impact of this role: it clears the path so healing can happen.

About The Day-to-Day In This Role

• Own the client experience: serve as the point of contact for guests once their program is confirmed, build the relationship ahead of arrival, and personally greet them — including off-schedule and after hours — to make sure their transition onto campus feels welcoming and easy.
• Coordinate the moving pieces: prepare program communication sheets across hospitality, culinary, maintenance, and transportation; coordinate real-time schedule changes with every relevant department; and keep guest census and records current.
• Lead a team: supervise the evening support team and the Program Experience Coordinator, providing weekday support and occasional weekend coverage, and troubleshooting alongside therapists when the moment calls for it.
• Champion continuous improvement: partner with the Guide Experience Supervisor on non-clinical programming and evening activities, gather guest feedback, and proactively look for ways to make the experience even better.
• Protect the culture: show up as a culture keeper who lives out Onsite's ANCHOR values and helps hold a healthy, accepting environment for guests and teammates alike.

Requirements

Ideal Education & Experience for the Role

• Experience in event planning, hospitality, administrative, or business operations (3+ years)
• At least a year of experience leading or supervising a team
• The ability to juggle many moving pieces at once without losing warmth or composure
• Strong written and verbal communication skills and a genuine passion for taking care of people

Bonus Points For

• Familiarity with 12-step or recovery culture, or experience in an adult residential treatment setting
• Some college-level training beyond high school

About Our Benefits & Compensation Package

Onsite Wellness Group offers competitive compensation and benefits including:

• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops
• Company Employee Assistance Program
• And more!

About Onsite Wellness Group

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com.