2nd Shift Front Desk Supervisor

Westmont Hospitality Group; Kentucky; On-site; USD 23,000 - 26,000; Full time

Job summary

Embassy Suites by Hilton Cleveland Rockside in Independence, OH, is seeking a 2nd Shift Front Desk Supervisor to lead the front desk and guest services team, ensuring attentive, courteous service during evening hours. You will supervise daily front desk operations and guide staff toward high guest satisfaction.

Responsibilities include evaluating employee performance, monitoring occupancy, coordinating with other managers, training new staff, maintaining service quality, and ensuring a positive

Qualifications

• Previous knowledge of hospitality and hotel operational functions.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanour.

Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Skills

Hospitality knowledge

Problem-solving

Verbal communication

Written communication

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2nd Shift Front Desk Supervisor

Full time Hourly Independence, OH, US

11 days ago Requisition ID: 8273

Salary Range: $17.00 To $19.00 Hourly

Embassy Suites by Hilton Cleveland Rockside is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!

Job Description

Job Summary:

The primary duties of the Front Desk Supervisor are to accommodate guests during their stay in an attentive, courteous, and friendly manner, and assist and guide the front office staff in daily duties and long-term goals. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Job Responsibilities:

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Required Skills/Abilities:

• Previous knowledge of hospitality and hotel operational functions.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanour.

Physical Requirements:

• Ability to stand during the entire shift