Evening Front Office Lead - Hotel Ops & Guest Experience

Automatic Data Processing, Inc.; Inglewood (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hampton Inn by Hilton Los Angeles Airport in Inglewood, CA is seeking a Front Office Lead to supervise the front desk, reservations, guest services and telephone areas. This full-time evening-shift role requires 3 years of hotel front office experience with at least 1 year in a supervisory capacity and a High School diploma or higher.

The ideal candidate will coach staff, maintain lobby and breakfast area appearance, coordinate schedules, conduct performance reviews, and act as Manager on Duty

Qualifications

• 3 years hotel front office experience with at least 1 year in a supervisory role.
• High School diploma or higher.
• Willing to work the evening shift.

Responsibilities

• Directly supervise all front office personnel and ensure proper completion of all front office duties.
• Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
• Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

Skills

Front office supervision

Evening shift readiness

Customer service

Education

High School diploma or higher

Tools

Property management system

Job description

Hampton Inn by Hilton Los Angeles Airport in Inglewood, CA is seeking a Front Office Lead to supervise the front desk, reservations, guest services and telephone areas. This full-time evening-shift role requires 3 years of hotel front office experience with at least 1 year in a supervisory capacity and a High School diploma or higher.

The ideal candidate will coach staff, maintain lobby and breakfast area appearance, coordinate schedules, conduct performance reviews, and act as Manager on Duty