Evening Front Office Lead - Guest Experience

Newport Harbor Island Resort; Newport (RI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Teledoc service

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid Time Off

401K match

Job summary

Newport Harbor Island Resort in Newport, Rhode Island, seeks an Assistant Front Office Manager to support the Front Office Manager and oversee evening operations, ensuring top-tier guest service. You will help manage staff, enforce procedures, and maintain smooth front desk operations at this premier resort location.

The role emphasizes leadership in a hotel environment, with focus on cash handling, communication, and efficient front desk management for guests arriving and departing in the

Qualifications

• Prefer 1+ year departmental management or supervisory experience in hotel front office.
• Ability to manage and lead each discipline of the department independently.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Computer experience required.

Responsibilities

• Assist the Front Office Manager in daily front desk operations.
• Ensure the highest level of customer service for all guests.
• Help manage staff and enforce procedures and policies.
• Evening shift coverage with a Manager On Duty.

Skills

Leadership

Cash handling

Communication

Computer skills

Job description

Newport Harbor Island Resort in Newport, Rhode Island, seeks an Assistant Front Office Manager to support the Front Office Manager and oversee evening operations, ensuring top-tier guest service. You will help manage staff, enforce procedures, and maintain smooth front desk operations at this premier resort location.

The role emphasizes leadership in a hotel environment, with focus on cash handling, communication, and efficient front desk management for guests arriving and departing in the