Assistant Front Office Manager: Guest Experience Leader

Hyatt Regency; Newport Beach (CA); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Medical, dental and vision Insurance

Complimentary on-site parking

12 Complimentary room nights at Hyatt

Discounted hotel rates for colleagues

Complimentary colleague meals

Paid holidays and vacation

401(k) with employer match

Tuition Reimbursement

Growth opportunities

Job summary

Hyatt Regency Newport Beach is seeking an Assistant Front Office Manager to lead daily front desk operations, coach staff, and resolve guest concerns with grace.

You'll collaborate with Housekeeping, Engineering, F&B, and Sales to ensure seamless service, while overseeing scheduling, training, and performance evaluations for Front Desk Agents. A passion for hospitality and a proactive leader mindset are essential.

Qualifications

• 2-4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred.
• 1-2 years previous supervisory or assistant management experience.
• Strong communication skills and a natural ability to connect with guests and team members.
• Proficiency with PMS and other supportive computer programs.
• Ability to multitask, stay calm under pressure, and make thoughtful decisions.
• Must possess: high energy, entrepreneurial spirit, motivational leader, effective communicator, ability to improve the bottom line.

Responsibilities

• Oversee daily front office operations, ensuring seamless check-in, check-out, and guest service flow.
• Serve as Manager on Duty as needed, making confident decisions that support guest satisfaction and operational efficiency.
• Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments.
• Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel's lifestyle brand.
• Resolve guest concerns with professionalism, empathy, and creativity.
• Monitor guest feedback channels and collaborate with leadership to elevate service standards.
• Train, mentor, and motivate Front Desk Agents and other guest services colleagues.
• Support scheduling, performance evaluations, and ongoing coaching.
• Foster a positive, inclusive, and high-energy team culture.
• Assist with guest billing, reconciliations and labor management for the Front Office.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Maintain accurate records, reports, and operational documentation.

Skills

People skills

Communication

PMS proficiency

Customer service

Tools

PMS software

Guest management system

Job description

Hyatt Regency Newport Beach is seeking an Assistant Front Office Manager to lead daily front desk operations, coach staff, and resolve guest concerns with grace.

You'll collaborate with Housekeeping, Engineering, F&B, and Sales to ensure seamless service, while overseeing scheduling, training, and performance evaluations for Front Desk Agents. A passion for hospitality and a proactive leader mindset are essential.