Assistant Front Office Manager — Lead Guest Experience

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Medical, dental and vision Insurance

Complimentary on-site parking

12 Complimentary room nights at Hyatt

Discounted hotel room rates for you &

Complimentary colleague meals

Paid Holidays and Vacation

Job summary

Hyatt Regency Newport Beach in Newport Beach, CA seeks an Assistant Front Office Manager to support daily front desk operations, coach staff and resolve guest concerns with grace. You will act as Manager on Duty when needed, coordinating with Housekeeping, Engineering, and F&B to maintain excellent service standards.

Responsibilities include scheduling, performance reviews, training, and driving a positive, inclusive team culture.

Qualifications

• 2–4 years front office or guest services experience; boutique or lifestyle hotel preferred.
• 1–2 years supervisory or assistant management experience.
• Strong communication and ability to connect with guests and teams.
• PMS proficiency and other supporting computer programs.
• Multitask, stay calm under pressure, and make thoughtful decisions.
• Energetic, entrepreneurial, motivational leadership with customer focus.

Responsibilities

• Oversee daily front office operations, including check-in/out and guest service flow.
• Lead as Manager on Duty and ensure guest satisfaction and efficiency.
• Train, mentor, schedule, evaluate, and coach Front Desk staff.

Skills

Front office exp

Supervisory exp

Communication skills

PMS proficiency

Multitasking

Tools

PMS software

Job description

Hyatt Regency Newport Beach in Newport Beach, CA seeks an Assistant Front Office Manager to support daily front desk operations, coach staff and resolve guest concerns with grace. You will act as Manager on Duty when needed, coordinating with Housekeeping, Engineering, and F&B to maintain excellent service standards.

Responsibilities include scheduling, performance reviews, training, and driving a positive, inclusive team culture.