Evening Front Desk Specialist - Healthcare Admin

The Willow Center; Pittsboro (IN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Paid time off (PTO)

Professional development assistance

Job summary

The Willow Center in Pittsboro, Indiana, is seeking an Evening Front Desk Receptionist to serve as the first point of contact for clients, families, and visitors. The role provides essential administrative support for the Pittsboro office and requires professionalism, confidentiality, and strong communication in a fast-paced healthcare setting.

The ideal candidate will manage front desk operations, assist with scheduling and intakes, and support clinicians and team members while maintaining

Qualifications

• High school diploma or equivalent is required.
• Experience with EHR/EMR or confidential information systems.
• Proficiency in Microsoft Office 365 and basic computer skills.
• Ability to type efficiently and navigate computer systems.
• Strong communication and customer service skills.
• Maintain professionalism and confidentiality.
• Work independently while contributing to a team.
• Background check required.
• First Aid/CPR certification or willingness to obtain within six months.

Responsibilities

• Manage the front desk and reception area for the Pittsboro office.
• Answer and direct incoming phone calls and assist with new client inquiries and intakes.
• Welcome clients and visitors while providing a friendly and professional experience.
• Check clients in and out for appointments.
• Accept client payments in person and over the phone for applicable service fees.
• Assist with scheduling appointments for clients and clinicians.
• Enter and maintain confidential client information in the EMR system.
• Complete required documentation following client communications.
• Provide administrative support to clinicians and team members as needed.
• Maintain organized digital and physical files.
• Support office organization, including common areas inside and outside the building.
• Maintain strict confidentiality in accordance with HIPAA, CFR 42 Part II, and applicable regulations.
• Contribute to a positive, supportive, and team-oriented work environment.
• Perform additional duties and responsibilities as assigned.

Skills

Strong communication

Customer service

Confidentiality

Independent worker

Typing proficiency

Education

High school diploma or equivalent

Associate degree in office administration or related field

Tools

Microsoft Office 365

EMR/EHR systems

Job description

The Willow Center in Pittsboro, Indiana, is seeking an Evening Front Desk Receptionist to serve as the first point of contact for clients, families, and visitors. The role provides essential administrative support for the Pittsboro office and requires professionalism, confidentiality, and strong communication in a fast-paced healthcare setting.

The ideal candidate will manage front desk operations, assist with scheduling and intakes, and support clinicians and team members while maintaining