Evening Front Desk Receptionist

The Willow Center

Pittsboro (IN)

On-site

USD 20,664 - 27,552

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Paid time off (PTO)

Professional development assistance

Job summary

The Willow Center in Pittsboro, Indiana, is seeking an Evening Front Desk Receptionist to serve as the first point of contact for clients, families, and visitors. The role provides essential administrative support for the Pittsboro office and requires professionalism, confidentiality, and strong communication in a fast-paced healthcare setting.

The ideal candidate will manage front desk operations, assist with scheduling and intakes, and support clinicians and team members while maintaining

Qualifications

High school diploma or equivalent is required.
Experience with EHR/EMR or confidential information systems.
Proficiency in Microsoft Office 365 and basic computer skills.
Ability to type efficiently and navigate computer systems.
Strong communication and customer service skills.
Maintain professionalism and confidentiality.
Work independently while contributing to a team.
Background check required.
First Aid/CPR certification or willingness to obtain within six months.

Responsibilities

Manage the front desk and reception area for the Pittsboro office.
Answer and direct incoming phone calls and assist with new client inquiries and intakes.
Welcome clients and visitors while providing a friendly and professional experience.
Check clients in and out for appointments.
Accept client payments in person and over the phone for applicable service fees.
Assist with scheduling appointments for clients and clinicians.
Enter and maintain confidential client information in the EMR system.
Complete required documentation following client communications.
Provide administrative support to clinicians and team members as needed.
Maintain organized digital and physical files.
Support office organization, including common areas inside and outside the building.
Maintain strict confidentiality in accordance with HIPAA, CFR 42 Part II, and applicable regulations.
Contribute to a positive, supportive, and team-oriented work environment.
Perform additional duties and responsibilities as assigned.

Skills

Strong communication

Customer service

Confidentiality

Independent worker

Typing proficiency

Education

High school diploma or equivalent

Associate degree in office administration or related field

Tools

Microsoft Office 365

EMR/EHR systems

Job description

Evening Front Desk Receptionist

Company Overview

The Willow Center is a DMHA-certified and CARF-accredited outpatient mental health and substance use treatment provider with locations in Brownsburg and Pittsboro, Indiana. We are committed to providing compassionate, client-centered care that helps individuals find lasting stability through evidence-based treatment and genuine support.

Position Summary

The Evening Front Desk Receptionist serves as the first point of contact for clients, families, and visitors while providing essential administrative support to the Pittsboro office. This role is responsible for managing front desk operations, assisting with client communication, scheduling, documentation, and maintaining a welcoming and professional environment for all individuals served by The Willow Center.

The ideal candidate is organized, dependable, compassionate, and comfortable working in a fast-paced healthcare setting while maintaining confidentiality and professionalism.

Essential Responsibilities

Front Desk & Client Support

Manage the front desk and reception area for the Pittsboro office.
Answer and direct incoming phone calls and assist with new client inquiries and intakes.
Welcome clients and visitors while providing a friendly and professional experience.
Check clients in and out for appointments.
Accept client payments in person and over the phone for applicable service fees.
Assist with scheduling appointments for clients and clinicians.

Administrative Support

Enter and maintain confidential client information in the electronic medical record (EMR) system.
Complete required documentation following client communications.
Provide administrative support to clinicians and team members as needed.
Maintain organized digital and physical files.
Support office organization, including common areas inside and outside the building.

Compliance & Team Support

Maintain strict confidentiality in accordance with HIPAA, CFR 42 Part II, and applicable regulations.
Contribute to a positive, supportive, and team-oriented work environment.
Perform additional duties and responsibilities as assigned based on organizational needs.

This job description is not intended to be an exhaustive list of duties. Responsibilities may be adjusted as business needs evolve.

Qualifications

Required

High school diploma or equivalent.
Experience using electronic health records (EHR/EMR) or other confidential information systems.
Proficiency with Microsoft Office 365 applications and basic computer skills.
Ability to type efficiently and navigate computer systems.
Strong communication and customer service skills.
Ability to maintain professionalism and confidentiality.
Ability to work independently while contributing positively to a team.
Successful completion of a criminal background check.
Current First Aid and CPR certification, or willingness to obtain certification within six months of hire.

Preferred

Associate degree in office administration, communications, hospitality, healthcare administration, or related field.
Two years of professional administrative or medical receptionist experience.
Previous experience working in a healthcare or behavioral health setting.

Schedule Options

Full-Time Schedule