Front Desk Representative (Please read full job description)

Hampton Inn - Owensboro; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

BryantCorp is seeking a Front Desk Representative in Owensboro, KY, to support guests through check-in/out, answer inquiries, and provide exceptional service during their stay.

Responsibilities include greeting guests, inputting information in the computer system, ensuring room rates and details are correct, and assisting with special requests while maintaining a professional image at all times.

Qualifications

• Previous customer service experience is required.
• Excellent communication skills both verbal and non-verbal.
• Guest service-oriented demeanor with a positive attitude.
• Excellent phone and computer skills, with cash handling experience required.
• High school diploma or equivalent preferred.

Responsibilities

• Greet guests and complete the registration/check-in process.
• Assist guests with check-out and ensure room and service accuracy.
• Respond to guest inquiries and provide information about hotel services.
• Maintain professional image through appearance and attitude.
• Follow emergency procedures and handle multiple tasks efficiently.

Skills

Customer service experience

Excellent communication

Professional demeanor

Phone skills

Computer skills

Cash handling

Attention to detail

Multi-tasking

Stand for long hours

Education

High school diploma or equivalent

Tools

POS cash handling

Computer literacy

Job description

BryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages three hotels with three hotels in the development pipeline. We also own and manage office, industrial, and residential real estate property. Industriousness, innovation, excellence, respect, compassion, and collaboration drive our team in everything we do.

Job Description

Position: Front Desk Representative

Reports To: General Manager/Assistant General Manager

POSITION PURPOSE AND OBJECTIVES:

The Front Desk Representative works to support BryantCorp's vision of building better communities through beautiful spaces. The Front Desk Representative assists the hotel General Manager, and Assistant General Manager to accomplish the goals of the company.

As a Front Desk Representative, you will be providing excellence in service while checking guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay. Commitment and dedication to our service culture is an encouraged behavior to be always displayed toward our guests and team members

• SHIFT IS 3-11PM - AVAILABLILTY ANY DAY OF THE WEEK; INCLUDING WEEKENDS AND HOLIDAYS; NO EXCEPTIONS

PREFERRED QUALIFICATIONS:

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
• Previous customer service experience is required.
• Excellent communication skills both verbal and non-verbal.
• A guest service-oriented demeanour is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone and computer skills.
• Previous cash handling experiencesrequired.
• High school diploma or equivalent is preferred
• Hotel experience preferred.

PRINCIPLE JOB FUNCTIONS AND RESPONSIBILITIES:

This position is responsible for:

• Timely response to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.
• Always provides a professional image through appearance, dress, and attitude.
• Able to multi-task & prioritize.
• Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted.
• Complete daily check lists and ensure that each task is completed.
• Ability to stand for long periods of time (min of 8 hours)
• Accommodate guest special requests courteously.
• Responsible for knowing hotel emergency procedures.
• Other duties as requested by the General Manager and Assistant General Manager

BryantCorp is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

BryantCorp uses E-Verify to check the employment eligibility of our new hires. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) and the United States Citizenship and Immigration Services (USCIS). The system allows employers like Grinnell College to verify the employment eligibility of its employees, regardless of citizenship. Based on the information provided on Form I-9, E-Verify confirms this information with DHS and Social Security Administration (SSA) records.