Evening Front Desk Receptionist — Patient Experience

RWJBarnabas Health; Lincoln Park (NJ); On-site; USD 25,000 - 26,000; Full time

Job summary

RWJBarnabas Health is seeking a Receptionist at the Morris Cancer Center to greet patients, visitors, and staff with warmth and professionalism. You will provide information, manage calls, and support security and volunteer activities to ensure a welcoming, organized environment.

The position requires a High School Diploma and customer service experience, with strong communication skills and the ability to handle multiple tasks on a busy front desk.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with the ability to interact professionally with diverse populations.
• Basic computer proficiency and the ability to learn hospital systems.
• Ability to remain organized while managing multiple responsibilities.
• Strong problem-solving skills and sound judgment.
• Commitment to maintaining confidentiality and professionalism.

Responsibilities

• Greet patients, visitors, and staff with professionalism, warmth, and courtesy.
• Provide accurate information and directions while anticipating needs of patients and guests.
• Answer incoming telephone calls promptly and route calls per procedures.
• Monitor the reception and information desk for exceptional customer service throughout shift.
• Issue and collect visitor passes while following hospital security protocols.
• Assist patients with general questions, parking information, and wayfinding.
• Monitor visitor activity and report safety or security concerns.
• Support volunteer activities and assist with coordination at the information desk.
• Maintain a clean, organized, and welcoming reception area.
• Provide administrative support and assist with additional Reception Services and Security Department responsibilities as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Education

High School Diploma

Tools

Hospital systems

Job description

RWJBarnabas Health is seeking a Receptionist at the Morris Cancer Center to greet patients, visitors, and staff with warmth and professionalism. You will provide information, manage calls, and support security and volunteer activities to ensure a welcoming, organized environment.

The position requires a High School Diploma and customer service experience, with strong communication skills and the ability to handle multiple tasks on a busy front desk.