Evening Concierge Receptionist for Patient Experience

RWJBarnabas Health; New Brunswick (NJ); On-site; USD 25,000 - 26,000; Full time

Job summary

RWJBarnabas Health in New Jersey is seeking a Receptionist for the Morris Cancer Center, Evening shift. You will greet patients and visitors, provide directions, answer calls, issue passes, and maintain a welcoming reception area.

The role requires a High School Diploma, strong communication skills, basic computer proficiency, and the ability to maintain confidentiality in a fast-paced hospital environment. Per-Diem, evenings 2:00PM-10:30PM with rotating weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with the ability to interact professionally with diverse populations.
• Basic computer proficiency and the ability to learn hospital systems.
• Ability to remain organized while managing multiple responsibilities.

Responsibilities

• Greeting patients, visitors, and staff with professionalism, warmth, and courtesy.
• Providing accurate information and directions while anticipating the needs of patients and guests.
• Answering incoming telephone calls promptly and routing calls according to departmental procedures.
• Monitoring the reception and information desk to ensure exceptional customer service throughout each shift.
• Issuing and collecting visitor passes while following hospital security protocols.
• Assisting patients and visitors with general questions, parking information, and wayfinding.
• Monitoring visitor activity and reporting safety or security concerns to the appropriate personnel.
• Supporting volunteer activities and assisting with volunteer coordination at the information desk.
• Maintaining a clean, organized, and welcoming reception area.
• Providing administrative support and assisting with additional Reception Services and Security Department responsibilities as needed.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Basic computer skills

Education

High School Diploma or equivalent

Tools

Hospital information systems

Job description

RWJBarnabas Health in New Jersey is seeking a Receptionist for the Morris Cancer Center, Evening shift. You will greet patients and visitors, provide directions, answer calls, issue passes, and maintain a welcoming reception area.

The role requires a High School Diploma, strong communication skills, basic computer proficiency, and the ability to maintain confidentiality in a fast-paced hospital environment. Per-Diem, evenings 2:00PM-10:30PM with rotating weekends and holidays.