Evening Front Desk & Night Auditor Pro

Residence Inn Lafayette; Lafayette (IN); Presencial; USD 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental

Vision

FSA

HSA

Life Insurance

Disability Insurance

401(k)

Paid PTO

Descripción de la vacante

Residence Inn Lafayette is seeking a PM Front Desk Agent & Night Auditor. The role focuses on warm guest check-ins/outs, loyalty enrollment, and issue resolution, with a 60% 3:00 pm–11:00 pm and 40% 11:00 pm–7:00 am rotation.

You will perform night audit duties and front desk tasks in a floating, friendly, service-driven environment. Candidates should have a High School diploma and 1–2 years of Fosse PMS or Power of M experience, plus solid communication and basic computer skills.

Formación

• Education: High School diploma or equivalent.
• Experience: Two years of Fosse PMS or one year Power of M.
• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsabilidades

• Greet and register guests, verify reservations and payment details.
• Promote and enroll guests in the hotel's loyalty program.
• Process payments, manage a house bank, and report daily receipts.
• Assist guests with service requests, keys, safety deposit boxes, and charges.
• Respond to guest complaints and escalate when needed.
• Answer calls, handle reservations, and provide accurate information.
• Assist with shuttle/transport services.
• Help guests with luggage on arrival and departure.
• Be knowledgeable about local area and hotel services.
• Handle wake-up calls, messages, mail and faxes.
• Follow SOPs and assist the General Manager.
• Promote hotel amenities to enhance guest experience.
• Maintain neat, clean appearance per standards.
• Perform night auditor duties and front desk clerk duties.

Conocimientos

Verbal & written communication

Computer skills

Hotel knowledge

Stand for long periods

Lift up to 15 lbs

Flexible schedule

Educación

High School diploma or equivalent

Herramientas

Fosse PMS

Power of M

Descripción del empleo

Residence Inn Lafayette is seeking a PM Front Desk Agent & Night Auditor. The role focuses on warm guest check-ins/outs, loyalty enrollment, and issue resolution, with a 60% 3:00 pm–11:00 pm and 40% 11:00 pm–7:00 am rotation.

You will perform night audit duties and front desk tasks in a floating, friendly, service-driven environment. Candidates should have a High School diploma and 1–2 years of Fosse PMS or Power of M experience, plus solid communication and basic computer skills.