Evening Front Desk & Night Auditor — Guest Experience Pro

Ivy Hospitality; Lafayette (IN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

FSA

HSA

Life Insurance

401(k)

Paid Time Off

Job summary

Ivy Hospitality is seeking a PM Front Desk Agent & Night Auditor to ensure smooth check-ins/outs and address guest inquiries with exceptional service. The role involves 60% hours 3:00 pm–11:00 pm and 40% 11:00 pm–7:00 am; it is a floating position requiring flexibility.

You will greet guests, process payments, promote the loyalty program, handle reservations, and assist with shuttle services while upholding hotel standards and confidentiality.

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and positive first impression.
• Register guests into the hotel's system, verifying reservation details, address, and payment information.
• Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members.
• Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
• Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
• Answer telephone calls courteously, providing accurate information and service.
• Handle reservations with efficiency and accuracy.
• Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
• Assist guests with luggage upon arrival and departure.
• Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
• Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.

Skills

Communication skills

Flexibility

Customer service

Education

High School diploma or equivalent

Tools

Fosse PMS

Power of M

Job description

Ivy Hospitality is seeking a PM Front Desk Agent & Night Auditor to ensure smooth check-ins/outs and address guest inquiries with exceptional service. The role involves 60% hours 3:00 pm–11:00 pm and 40% 11:00 pm–7:00 am; it is a floating position requiring flexibility.

You will greet guests, process payments, promote the loyalty program, handle reservations, and assist with shuttle services while upholding hotel standards and confidentiality.