Evening Front Desk & Guest Services Pro

Buffalo Lodging Associates, LLC; Clearwater (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Monthly Employee Activities & Events

Learning & Development Opportunities

Employee Referral Program

Job summary

Buffalo Lodging Associates is seeking a Front Desk Agent/Guest Service Representative for the Fairfield by Marriott in Clearwater, FL. You will greet guests, handle check-in/out in the PMS, manage reservations, and assist with guest needs with a friendly, professional attitude.

The role requires hotel front desk experience, high school diploma or equivalent, and strong computer skills (PMS, Word, Excel, intranet). Evening shifts are standard (3 PM–11 PM) with weekend flexibility.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.
• Hotel Front desk experience is required.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Evening Shifts: 3 PM – 11 PM and flexible shifts on weekends, Weekend Availability needed.

Skills

Customer Service

Hospitality

Communication

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Buffalo Lodging Associates is seeking a Front Desk Agent/Guest Service Representative for the Fairfield by Marriott in Clearwater, FL. You will greet guests, handle check-in/out in the PMS, manage reservations, and assist with guest needs with a friendly, professional attitude.

The role requires hotel front desk experience, high school diploma or equivalent, and strong computer skills (PMS, Word, Excel, intranet). Evening shifts are standard (3 PM–11 PM) with weekend flexibility.