Front Desk Agent AM

BENCHMARK; Clearwater (FL); On-site; USD 22,041 - 23,419; Part time

Job summary

BENCHMARK is looking for a Front Desk Agent at the Clearwater Beach Marriott Suites on Sand Key, Florida. Your responsibilities will include managing check-ins, reservations, and guest relations, while providing excellent customer service.

Applicants should have relevant experience and familiarity with hotel management software like FSPMS or MARSHA. The hourly pay ranges from $16.00 to $17.00, reflecting our commitment to quality service and employee welfare.

Qualifications

• Work experience as a Hotel Front Desk Agent, receptionist, or a similar role.
• Understanding of how travel planning websites operate, such as Booking and TripAdvisor.
• Excellent customer service attitude.

Responsibilities

• Perform all check‑in and check‑out tasks.
• Manage online and phone reservations.
• Welcome guests upon arrival and assign rooms.

Skills

Customer service

Communication skills

Organizational skills

Tools

FSPMS

MARSHA

Job description

Front Desk Agent – Clearwater Beach Marriott Suites on Sand Key, Florida

Responsibilities

• Perform all check‑in and check‑out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests, collecting necessary information such as contact details and exact dates of their stay.
• Welcome guests upon arrival and assign rooms.
• Provide information about the hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Work with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as group and wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Qualifications

• Work experience as a Hotel Front Desk Agent, receptionist, or a similar role.
• Experience with FSPMS or MARSHA.
• Understanding of how travel planning websites operate, such as Booking and TripAdvisor.
• Excellent customer service attitude.
• Excellent communication and organizational skills.

Compensation

$16.00 – $17.00 per hour.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.