Front Desk Agent, Lodge Kohler

Kohler Co.; Ashwaubenon (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day 1 benefits

Medical, dental, vision

401(k) with company matching

Employee perks

Job summary

Kohler Co. is seeking a Front Desk Agent for Lodge Kohler in Green Bay, WI. This onsite role focuses on delivering warm hospitality, efficient guest check-in/out, and providing information to guests.

Shifts run 2:00pm–10:00pm, about 3 days per week. Requires authorized work in the US without sponsorship. Benefits start day 1, with a base hourly rate of $17.00 and potential additional benefits.

Qualifications

• Ability to work independently with professionalism and focus on guest service.
• Strong written and verbal communication skills.
• Ability to stand or walk most of the shift.
• Valid driver’s license required.

Responsibilities

• Provide prompt, cheerful, and proper greetings to guests per Kohler Co. standards.
• Register guests in and out using Fidelio PMS.
• Program and delete room keys using Marlok system.
• Provide guests with hotel information and offer assistance with luggage.
• Handle monetary transactions following standard procedures.
• Respond to guest reservation requests and explain rate structure and available rooms.
• Record and schedule wake-up calls and act as switchboard operator after hours.

Skills

Professional greeting

Clear communication

Physical stamina

Driver's license

Tools

Fidelio PMS

Marlok system

Job description

Front Desk Agent, Lodge Kohler

Work Mode:Onsite

Location: Green Bay, WI

Opportunity

Join our guest services team, the heartbeat of our businessand the warmth our guests remember long after their stay.

• Providingaprompt, cheerful and proper greeting of guests, per Kohler Co.standards.
• Registeringguests in and out of Fidelio property management system.
• Programmingand deleting room keys using Marlok system.
• Providingguests with hotel information.
• Offeringassistance with luggage; summon bellman and provide introduction.
• Handlingall money transactions at the front desk following standardoperatingprocedures.
• Respondingto reservation requests made by guests.
• Explainingrate structure, available rooms, facilities, and service.
• Timelyresponding to special requests; inform hotel departments as appropriate.
• Recordingand conducting guest room wake-up calls.
• Actingas switchboard operator after regular scheduled hours.

Shifts will vary from 2:00pm to 10:00pm, weekdays and weekends. Approximately 3 days a week.

Skills/Requirements

• Theability to work independently with professionalism while maintaining afocus on quality and customer service.
• Candidateshould have strong written and oral communication skills.
• Candidateshould be able to stand or walk the majority of each shift.
• Avalid driver’s license is required.
• Prior hotel or customer service experience is preferred but not required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.The hourly range for this position is $17.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.