Front Desk Agent, Lodge Kohler

Kohler Hospitality; Ashwaubenon (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Kohler Co. is seeking a Front Desk Agent in Green Bay, WI to warmly greet guests, manage registrations, and assist with information and services across the lodge. You will handle key programming, guest requests, and keep daily operations flowing smoothly in a 2:00pm–10:00pm shift mix.

The role requires customer service experience and a valid driver’s license; prior hospitality background is a plus, with benefits starting day 1 and a competitive hourly rate.

Qualifications

• Ability to work independently with professionalism and focus on customer service.
• Strong written and oral communication skills.
• Able to stand or walk for the majority of each shift.
• A valid driver’s license is required.
• Prior hotel or customer service experience is preferred but not required.

Responsibilities

• Greet guests promptly, cheerfully and professionally per Kohler Co. standards.
• Register guests in and out of Fidelio property management system.
• Program and delete room keys using Marlok system.
• Provide guests with hotel information and assistance.
• Assist with luggage and coordinate with bell staff.
• Handle all monetary transactions at the front desk following SOPs.
• Respond to reservation requests and explain rate structures.
• Inform hotel departments of guest needs and special requests.
• Record wake-up calls and operate as switchboard after hours.

Skills

Independent work

Communication skills

Mobility

Driver's license

Customer service experience

Job description

Opportunity Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay.

Work Mode: Onsite

Location: Green Bay, WI

As the Front Desk Agent for Lodge Kohler, you will be responsible for:

• Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards.
• Registering guests in and out of Fidelio property management system.
• Programming and deleting room keys using Marlok system.
• Providing guests with hotel information.
• Offering assistance with luggage; summon bellman and provide introduction.
• Handling all money transactions at the front desk following standard operating procedures.
• Responding to reservation requests made by guests.
• Explaining rate structure, available rooms, facilities, and service.
• Timely responding to special requests; inform hotel departments as appropriate.
• Recording and conducting guest room wake-up calls.
• Acting as switchboard operator after regular scheduled hours.

Shifts will vary from 2:00pm to 10:00pm, weekdays and weekends. Approximately 3 days a week.

Skills/Requirements

• The ability to work independently with professionalism while maintaining a focus on quality and customer service.
• Candidate should have strong written and oral communication skills.
• Candidate should be able to stand or walk the majority of each shift.
• A valid driver’s license is required.
• Prior hotel or customer service experience is preferred but not required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $17.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .