Guest Experience Agent — PM Shifts, Weekend/Holiday

The Crescent Hotels Group; Bethesda (MD); On-site; USD 36,000 - 42,000; Full time

Job summary

The Bethesdan Hotel in Bethesda, MD is seeking a Front Desk Agent to join a friendly team and deliver exceptional guest service. You will greet guests, complete registration, verify room rates, and assist with directions and market promotions. PM shifts (including weekends/holidays) are required.

Responsibilities include checkout processing, payments, currency handling, coupon/gift card usage and using the POS system, while upselling hotel services to maximize occupancy and guest satisfaction.

Responsibilities

• Greet guests and complete the registration process, including room rate and key routing.
• Assist guests with checkout, process payments, and handle various forms of payment.
• Demonstrate knowledge of hotel information and answer questions for guests.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Respond to inquiries and resolve issues in a timely, friendly manner.
• Receive, relay messages, and coordinate with guests as needed.

Skills

Guest service

Communication

Upselling

Cash handling

Tools

Point-of-sale system

Job description

The Bethesdan Hotel
8120 Wisconsin Ave
Bethesda, MD 20814, USA

Description

Front Desk Agent takes part in servicing our guests at The Bethesdan Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service.

**Hours/Shifts - PM availability - including weekends and holidays**

Hourly rate is $18.00 an hour.

Hilton experience is a plus but not required.

What will I be doing?

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Experience

Preferred

2 years:

1 year:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.