Evening Front Desk & Guest Experience Specialist

Sunridge Hotel Group; Sedona (AZ); Sur place; USD 25 000 - 26 000; Plein temps

Résumé du poste

Sunridge Hotel Group in Sedona, AZ, is seeking a Front Desk Guest Service Agent for Courtyard and Residence Inn by Marriott. You will greet guests, check them in and out, and help ensure a smooth arrival, stay, and departure.

The role rewards friendly, reliable service and clear communication, with evening shifts and weekend availability supported by training. Prior hotel experience is helpful but not required if you bring a great attitude and willingness to learn.

Qualifications

• Friendly, dependable and guest-focused with a positive attitude.
• Able to learn hotel procedures and basic computer systems.
• Excellent communication and problem-solving skills.
• Willingness to work evenings and weekends as required.

Responsabilités

• Greeting guests, checking them in and out, and assigning rooms.
• Answering questions about hotel services, amenities, and local attractions.
• Responding to guest requests and resolving concerns with professionalism and care.
• Answering phone calls, taking messages, and coordinating guest needs.
• Processing payments and maintaining accurate guest and cash records.
• Communicating important information to fellow team members.
• Handling wake-up calls and other front desk requests.
• Keeping the front desk, lobby, and common areas clean and organized.
• Assisting with other hotel duties as needed.

Connaissances

Customer service

Communication

Guest relations

Reliability & punctuality

Willingness to learn

Teamwork

Outils

POS systems

Basic computer skills

Description du poste

Sunridge Hotel Group in Sedona, AZ, is seeking a Front Desk Guest Service Agent for Courtyard and Residence Inn by Marriott. You will greet guests, check them in and out, and help ensure a smooth arrival, stay, and departure.

The role rewards friendly, reliable service and clear communication, with evening shifts and weekend availability supported by training. Prior hotel experience is helpful but not required if you bring a great attitude and willingness to learn.