Evening Front Desk & Guest Service Agent - Sedona

Sunridge Hotel Group; Sedona (AZ); On-site; USD 25,000 - 26,000; Full time

Job summary

Sunridge Hotel Group in Sedona, AZ is seeking a friendly Front Desk Guest Service Agent to welcome guests and ensure smooth arrivals, stays, and departures.

Responsibilities include greeting guests, checking in/out, answering questions about hotel services, and handling guest requests with professionalism. No prior hotel experience required; a positive attitude and willingness to learn are valued.

Qualifications

• Friendly, guest-focused demeanor.
• Dependable and punctual attitude.
• Willingness to learn and provide excellent customer service.

Responsibilities

• Greet guests, check them in and out, and assign rooms.
• Answer questions about hotel services, amenities, and local attractions.
• Respond to guest requests and resolve concerns professionally and promptly.
• Answer phone calls, take messages, and coordinate guest needs.
• Process payments and maintain accurate guest and cash records.
• Communicate important information to team members.
• Handle wake-up calls and other front desk requests.
• Keep front desk, lobby, and common areas clean and organized.
• Assist with other hotel duties as needed.

Skills

Customer service

Communication

Punctuality

Team player

Basic computer skills

Organization

Job description

Sunridge Hotel Group in Sedona, AZ is seeking a friendly Front Desk Guest Service Agent to welcome guests and ensure smooth arrivals, stays, and departures.

Responsibilities include greeting guests, checking in/out, answering questions about hotel services, and handling guest requests with professionalism. No prior hotel experience required; a positive attitude and willingness to learn are valued.