Guest Experience Coordinator

Sunridge Hotel Group; Avondale (AZ); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Sunridge Hotel Group is seeking a front desk/guest services associate in Avondale, AZ. You will greet and register guests, assign rooms, and handle calls and messages while maintaining accurate records and a courteous demeanor.

Role includes handling cash, assisting with continental breakfast, and supporting sales efforts as directed. Ability to read safety rules and communicate effectively is required.

Qualificações

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Some computer skills needed.

Responsabilidades

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquires pertaining to hotel services; registration of guests; and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• May assist in replenishing continental breakfast as needed and keeps area clean.
• Makes sure front desk, lobby and common areas are clean and organized.
• Performs laundry functions as directed.
• All other duties as assigned.

Conhecimentos

Problem Solving

Customer Service

Team Work

Diversity

Organizational Support

Adaptability

Attendance/Punctuality

Dependability

Initiative

Planning/Organizing

Professionalism

Quality

Quantity

Safety and Security

Formação académica

Less than high school diploma / 1-3 months related experience

Descrição da oferta de emprego

Sunridge Hotel Group is seeking a front desk/guest services associate in Avondale, AZ. You will greet and register guests, assign rooms, and handle calls and messages while maintaining accurate records and a courteous demeanor.

Role includes handling cash, assisting with continental breakfast, and supporting sales efforts as directed. Ability to read safety rules and communicate effectively is required.